Privacy Policy

Last updated: 2 October 2025
Contact: support@oceaniacloud.com.au

Commitment to Privacy

OceaniaCloud is committed to protecting your privacy. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, and dispose of your personal information. You can learn more at the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.

What is Personal Information & Why We Collect It

Personal Information is information or an opinion that identifies an individual. Examples include:

• Names, addresses, email addresses, phone numbers
• Account and billing details (e.g. company name, ABN, invoices)
• Technical data (e.g. IP address, device or browser information)

We collect this information to:

• Provide and manage our hosting, domain, and related services
• Communicate with you about your account or support requests
• Process billing, fraud prevention, and compliance
• Improve our services and website experience

Collection methods include our website oceaniacloud.com.au, account registration, support tickets, emails, cookies, and third parties such as registries or payment providers.

Sensitive Information

We only collect sensitive information (e.g. racial or ethnic origin, political opinions, union membership, criminal record, health data) where required by law or with your explicit consent.

Third Parties

We prefer to collect information directly from you. In some cases we may receive information from third parties (e.g. domain registrars or payment processors). When this occurs, we take reasonable steps to ensure you are aware of the source and purpose.

Disclosure of Personal Information

• With your consent or where necessary to deliver our services (e.g. registry operators, billing providers)
• Where required or authorised by law

We do not sell or rent personal information to third parties.

Security of Personal Information

We store personal information securely and protect it from misuse, loss, unauthorised access, modification, or disclosure. When no longer needed, we will take reasonable steps to destroy or permanently de-identify it. Client records are generally retained for at least 1 year.

Access & Correction

You may request access to, or correction of, the personal information we hold about you:

• Requests must be made in writing to support@oceaniacloud.com.au
• No fee applies for access requests; an administrative fee may be charged for copies
• We may require identification before releasing information

Data Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up to date. If you believe our records are incorrect, please notify us promptly.

Cookies & Analytics

Our website may use cookies and similar technologies to enhance functionality, remember preferences, and provide anonymous analytics. You can manage cookies via your browser; disabling them may affect certain features.

International Transfers

Some service providers or infrastructure may be located outside Australia. In such cases, we ensure appropriate safeguards are in place to protect your information in line with the APPs.

Third-Party Links

Our website may link to external sites. We are not responsible for the content or privacy practices of these third-party websites. Please review their privacy policies.

Policy Updates

This Privacy Policy may change from time to time. The latest version will always be available on our website. Continued use of our services means you accept the updated policy.

Contact: support@oceaniacloud.com.au